Our office is shutting down, but we’re all stepping up during the next 21 days

It’s all played out like a movie, hasn’t it?

We heard the rumours that China was having a problem containing the spread of a new highly contagious virus, but it was only until COVID-19 hit our shores that we realised the magnitude of the global epidemic.

We applaud President Cyril Ramaphosa and his team for the swift and decisive action he took on Monday night. While the 21-day shutdown will be a little disruptive, it’s clear that in order to “flatten the curve” and curtail the spread of COVID-19, a mandatory period of self-isolation is going to be required.

At Stangen our message is two-fold:

Our thoughts and prayers are with you and your family. It will be a testing time, but our young democracy is littered with moments of strife and struggle, and this is simply another obstacle we need to navigate as we unite as South Africans.

We will be ok and we will come out of this crisis stronger.

Our business continuity plan has kicked into full gear, and while our offices are shutting down, we will all be stepping up during the next 3 weeks. This means that while you can’t pop in for a coffee at our offices, you can still do the following:

Get in touch with us via the phone numbers: Life queries 010 020 7655 and Funeral queries 0861 007 966 or email enquiries@stangen.co.za

Take the time to read a blogpost on managing your life policy online via our My Policy Dashboard. 

By harnessing technology and rallying our committed troops, we will “stay open” during the mandatory shutdown that starts this Friday. Rest assured that we will be doing everything in our power to provide an uninterrupted level of service to you, but we do ask that you remain patient with us.

Collective wisdom is part of our Stangen ethos, and we want to leave you with this African proverb: “Ithemba alibulali” – “hope does not kill”.

Stay strong and safe!

The Stangen Team

31 Comments

  • Rectify my name please, before you tell me stories in future…..I’m lefu sprinskaan Nkopane

    Reply
  • Is my payment going to go off. Thanks fo letting me know. U all keep safe aswell

    Reply
  • What if i can’t keep up with payment for the next few months, will i lose my cover?

    Reply
    • Hi Chris

      Thank you for reaching out to us with your question.

      Customers that can provide verifiable evidence of the negative impact of the 21 day lock-down and how it impacted their income will be supported to the extent possible, provided they continue to disclose information honestly and act in good faith towards the company. Any exposure, to or positive testing for COVID19, must be disclosed in order for us to analyse the possible management actions we can take in any given situation.

      Thank you.

      Reply
    • Hi thnx for update… My worry is if you don’t debit this month it will cripple my pocket because it will be 2 months pay out….

      Reply
      • Hi Mpho, thank you for contacting us, however, we will debit your premium for this month. Do not worry.

        Reply
    • As a self employed person I have already missed the March 2030 deduction due to the fact that our customers are on lockdown and work was still in progress and we could not issue invoices. By definition April will be the same. Is there a way of maintaining the cover and recouping the outstanding premiums by June in light of Covid 29

      Reply
      • Hi Moeko, thank you for contacting us and apologies to hear that, may you please send us our contact details and one of our consultants will be in touch.

        Reply
  • Thank you and to you and all the management and staff at Stangen. Keep safe and God Bless

    Reply
    • Hi Lorraine

      Thank you for the kind words.

      Stay safe, we will get through this!

      Reply
  • Hi sir can i send my premium with another account before month end
    Than from jan mnis.

    Reply
    • Hi Jan

      One of our consultants will be in contact with you regarding premium payments.

      Thank you

      Reply
  • Thank you guys for those kind words i hope & believe that we are still going to do business together after the covid 19 virus, be sure that the virus is going to die in the name of our lord.

    Reply
    • Hello great thoughts and thank you . My problem lies with my premium can some call me to explain fully

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      • Hi Charmaine, we are so sad to hear that, please send us your contact details and one of our consultants will be in touch.

        Reply
  • Thank you Stangen and entire team.it means a lot to see that you people care about your clients.

    Reply
  • This is my first month with u guys are u going to deduct the money still on the 1 st

    Reply
  • If I should cancell my policy will I get any money back

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    • Hi Eliane, thank you for your question, unfortunately, when you cancel your cover you will not get your premiums back, Thank you

      Reply
      • Can you please deduct the money on the 21st? My salary changed to 20th.

        Reply
        • Hi Bongiwe, may you please send us your contact details and one of our consultants will be in touch to assist you.

          Reply
    • Hi Raymond, thank you for your email address, may you please send us your policy number, thank you.

      Reply
  • Hi I have received an SMS stating I am covered by credit insurance and my African Bank debit orders will be paid for 3 months please confirm or call me on my cell as we not at the office so emails will go unanswered until I am back at the office. Your attention will be greatly appreciated. Stay safe

    Reply
    • Hi K Moodley, thank you for contacting us, may you please send us your contact details and one of our consultants will be in touch.

      Reply

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